Wellcome to National Portal
Bangladesh National Portal
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Services list

1. Acceptance of application form (with necessary documents) in prescribed form of WZPDCL at One Stop Service Center

2. Accepted application processing, site survey, load clearance and providing estimates.

3. Notifying the customer if the service line distance is too long, transformer load is not permitted, electricity certificate is not available, environmental and other social reasons are not possible.

4. Receipt of payment of estimated amount in bank, submission to one stop service, requisition of goods from concerned office, collection of goods from warehouse, payment of customer account.

5. Providing links to the Site as a whole, including the goods

(For single phase meter subject to payment of meter deposit by customer).

6. Meter sealing by concerned department official.

7. Account wise entries in computer/customer ledger.

8. Customer pays monthly bill

9. If new lines need to be constructed.

10. Save the schedule

11. Emergency repairs and maintenance

12. Respected customers report their problems through T&T/Mobile or personal presence at One Step Service Center, Customer Service Centers located in the middle of the feeder, Customer Service Boxes kept at different places of the feeder (at the customer's door) or at the concerned Electricity Substation.

13. Service loose connection resolution.

14. Service cable termination/modification

15. LT conductor breaking/replacement (including collection of goods from warehouse)

16. LT jumper tear/replacement (including collection from warehouse)

17. If the transformer fuse (DOF) is blown

18. Damage/replacement of lightning arrester (including collection from warehouse)

19. In case of loss of transformer bus/LT cable/ other fittings (including collection from warehouse)

20. Decrease in transformer oil level (including collection of oil from warehouse)

21. MCCB trip/damage of LT feeder (including collection of goods from warehouse)

22. Transformer Repair/Replacement (Repair from ZRS/Collection from Warehouse)

23. If the tree falls on the LT line and shuts down.

24 Fault in HT line (wire snapping/breaking/jumper breaking/insulator broken/pole falling.

25. Breaker fault at substation (mechanical/coil/other

26. Respected customers can raise business issues and concerns at One Stop Service Center, Customer Service Center, Customer Service Box or in person.

27. If the meter is switched off / the reading is not correct / the meter is shorted / damaged

28. If electricity bill is suspected to be excessive / bill correction

29. Application for temporary disconnection of electricity.

30. Disconnection due to arrears of electricity bill.